FAQ & TC'S
Q: Who do you use to ship your orders?
Q: How long will delivery take?
Q: Can I return my item?
A. We accept returns or exchanges up to 14 days after your order has been dispatched. Store credit is given unless a refund is asked for. The refund amount will be minus the cost of the original postage. Please note we cannot offer free returns. Please note under no circumstances do we accept worn or washed items for return. Any item received after the 14 days period or sent back worn will be returned to sender.
PERSONALISED ITEMS CAN NOT BE RETURNED OR EXCHANGED UNLESS FAULTY.
Please include all the following information with you item otherwise we can not process the return.
- Order Number
- Reason for Return
When we receive your return we will credit your account with the equivalent amount.
Q: What is your returns address?
A. The Paperpress
Rep of Ireland, F93XY02
Q: How can I get my item(s) exchanged?
A: Please send your item(s) to our returns address, including a note to tell us your order number, name and email address.
Q: What should I do if I was sent an incorrect item?
A: Don't panic! Just get in touch and we'll get you sorted with the correct Item ASAP!
Q: What if my item is faulty?
A: If you have received a faulty, just get in touch & Faulty items are accepted up to 28 days after the delivery date.