FAQ & TC'S

Delivery
Q: When will my order be dispatched?
A: Please allow between 10-15 working days for your item to be dispatched.

Q: Who do you use to ship your orders?
A: Our standard shipping option is sent via Royal Mail 2nd Class
First Class Post & Next delivery options are available (just get in touch!)

Q: How long will delivery take?
A. 2nd Class delivery usually takes around 2-3 working days after dispatch. 1st Class is 1-2 days. Next Day delivery is, yes you guessed it! Next day!


Returns


Q: Can I return my item?
A. We accept returns or exchanges for up to 14 days after your order has been dispatched. Due to each order being custom made, store credit is given. Please note we cannot offer free returns.

PERSONALISED ITEMS CAN NOT BE RETURNED OR EXCHANGED UNLESS FAULTY. Please be aware that under no circumstances do we accept worn or washed items.

Please include all the following information with you item otherwise we can not process the return, you can download the return form here

  • Name
  • Order Number
  • Reason for Return

When we receive your return we will credit your account with the equivalent amount. Next time you order this will be deducted from your total or we will send the replacement item you have requested if the cost is the same. 

Q: What is your returns address?
A. The Paperpress
     Tober
     Churchtown
     Carrigans
     Co. Donegal
     Rep of Ireland

Q: How can I get my item(s) exchanged?
A: Please send your item(s) to our returns address, including a note to tell us your order number, name and email address.

Q: What should I do if I was sent an incorrect item?
A: Don't panic! Just get in touch and we'll get you sorted with the correct Item ASAP!

Q: What if my item is faulty?
A: If you have received a faulty, just get in touch & Faulty items are accepted up to 28 days after the delivery date.